| List of Frontline Services | Service Pledge | Feedback & Redress Mechanism | ARTA Campaign |
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A. Applying for New Service Connection
B. Payment of Water Bill
| About the Service: | Who may avail of the service? | |
| New service connection will not be made until it is approved and charges are paid. Installation of service connection shall be on first come first serve basis. |
All residents/establishments within MWD service area. | |
| Schedule of Availability of the Service: | What are the Requirements? | |
| Monday-Friday 8:00 am – 5:00 pm No noon break |
Accomplished application form Mayor's permit for water connection, Residence certificate Payment of NSC fees. | |
| Duration: | ||
| Application, 30 minutes to 2 hours depending on the complexity. Survey and Service Line Tapping is within 15working days under normal circumstances. |
B. Payment of Water Bill
| About the service: | Who may avail of the service? | |
| A penalty charge is added to bills paid after due date. Services will be discontinued without further notice if payment of the bills is not made by due date indicated in the water bill notice. |
All concessionaires of Muñoz Water District. Duration: 5 minutes under normal circumstances |
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| Schedule of Availability of the Service: | What are the Requirements? | |
| Monday - Friday 8:00 am – 5:00 pm No noon break |
Water bill receipt/Account information Cash/check payment |
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| C. Reconnection of Service | ||
| About the service: | Who may avail of the service? | |
| Reconnection Fee must be paid before reconnection of disconnected service connection. Disconnected service for one year whether delinquent or requested shall not be considered reconnection but instead concessionaire shall apply for new service connection. |
All concessionaires of Muñoz Water District with disconnected service con- nection. Duration: Within 3 days under normal circums- tances. |
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| Schedule of Availability of the Service: | What are the Requirements? | |
| Monday - Friday 8:00 am – 5:00 pm No noon break |
Payment of water bills, fees & charges | |
| D. Relocation of Water Meter | ||
| About the service: | Who may avail of the service? | |
| Relocation of water meter from one place to another. Extension of stand-pipe is considered relocation. |
All concessionaires of Muñoz Water District. |
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| Schedule of Availability of the Service: | What are the Requirements? | |
| Monday - Friday 8:00 am – 5:00 pm No noon break |
Accomplished service request form and payment of all necessary charges Duration: Within 10 days under normal circums- tances. |
| E. Attend Service Requests and Complaints | ||
| About the service: | Who may avail of the service? | |
| Receives all service requests/complaints at the MWD office, personal or thru phone from concessionaires, indicating the nature of complaints and service defects Services Available: Change gate valve Temporary Disconnection Leak Repair Dirty water Low/High Consumption Broken/check meter |
All concessionaires of Muñoz Water District. Duration: Within 1 working day under normal circumstances. |
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| Schedule of Availability of the Service: |
What are the Requirements? | |
| Monday - Friday 8:00 am – 5:00 pm No noon break |
Accomplished service request form |
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